Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • Our user assistance team is trained to speedily care for all web hosting packages clients’ concerns and information questions. Through our ticketing system, it’s possible to share your issue and a support crew fellow member will most likely get back to you within max an hour. Actually, practice shows that the usual reaction time frame is 20 mins.

  • Top quality support service
  • A Top–quality Support Service

  • Contact us whenever necessary. Our staff of technicians will be online for you 24x7x365 to reply to all your issues and to remedy any concern you will have. You also can send us a help support ticket from your Web Hosting Control Panel or drop an email any moment. Furthermore, on business days, you are able to phone us or take advantage of the online chatting option.

  • Intuitive help center
  • An Intuitive Help Section

  • FileBigo’s Control Panel presents an in depth knowledge base that is incorporated into all areas. In each area, you’ll find a Help press button which will load for you a group of step–by–step courses on how to use a particular feature or conduct a certain action. Also, we have made educational videos that allows you to get a better idea of the Control Panel’s interface.