Support and Help Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Response Guarantee

  • Each ticket you submit to our technical help Dept will be replied to in up to 60 mins. The standard queries shall be taken care of right away. Yet, if the assistance inquiry you have posted requires some help from a qualified admin technician, we will send the ticket to him and will notify you about the delay.

  • Top quality support service

  • Top–quality Customer Assistance Service

  • We provide you with round the clock customer assistance via a super–fast ticketing application integrated into your Control Panel. You’ll be able to write to us whenever you want about any of the apps that come pre–installed on the virtual server, such as the selected Operating System, the server admin panel and our custom made Web Hosting Control Panel.

  • Intuitive help center

  • An Intuitive Help Zone

  • Each section of the Web Hosting Control Panel that is offered at no cost with your VPS features an included article base. You can find a bunch of thorough how–to posts and an array of step by step video courses that illustrate all the important web site managing responsibilities. You can find them by clicking on the Help or Video buttons in the upper right side of each Control Panel section.