Customer Support Channels
A 60–Minute Support Ticket Response Time Guarantee
We provide a one–hour response time guarantee for any support ticket or e–mail that you send to our customer support team. We’ll quickly reply to all general queries and forward the issue to our administrators in case any further assistance is needed. If you take advantage of the Optional Managed Services package, we will execute any of the included tasks at a time that has been agreed upon preliminary.
An Exceptional Support Service
If you need any help while using the Web Hosting Control Panel or with any of the apps that we’ve preinstalled on the dedicated server on your behalf, do touch base with our help desk support staff anytime via the ticketing system. Moreover, should you require assistance administering your dedicated hosting server, you can make use of the Optional Managed Services package, that includes OS updates every week, installation and problem troubleshooting procedures, server monitoring and restarting services, data backup hard disk drive space, etc.
A User–Friendly Help Section
Each Linux dedicated servers hosting package comes with our free Web Hosting Control Panel, which boasts a comprehensive knowledgebase and a collection of instructional video tutorials. Whenever you require assistance with the Web Hosting Control Panel, just push the Help or Videos buttons situated in the top right corner.