Although this isn't the mainfactor to distinguish a trustworthy web hosting supplier from a bad one or a reseller from a real supplier, having the option to call and communicate with a live person is an indicator that you aren't working with a one-person company and that you can get in touch with someone any time you're looking for support. The phone support for web hosting services may range from general to experienced, which means that the issues which can be resolved with a phone call vary based on the particular provider. Usually, these issues are simpler and feature billing or 1st level tech issues since more complex problems generally require a support ticket where both you and the administrators can follow the proceedings with a specific issue. Nevertheless, the option to phone call your supplier can save you lots of time and efforts for the multitude of small things which may eventually show up at the time you manage your website hosting account.

Phone Support in Web Hosting

All our web hosting plans offer phone support 14 hours a day even on public holidays, so that if you don't have an account yet, you're able to call and learn more about our solutions or whether we'll meet the system requirements for your web sites. For your benefit, we have local telephone lines in the United States, the United Kingdom and Australia, so you're able to call the telephone number which is nearer to you. If you are a current customer, we will help you timely with any general and billing issues and with various technical matters so as to save you time and efforts - we acknowledge the fact that sometimes it is much easier talk to a live person to get things done promptly. Certainly, some matters simply cannot be resolved over the phone, so in such a case you are able to use our ticketing system.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day telephone support, you can be certain that there will always be someone to help you when you have any questions about the semi-dedicated server packages that we provide. Whether you need to know more about the plans, you have a billing issue or some general issue, you can give us a call. Despite the fact that some more complex troubles could require a ticket to give time to our technical support crew to investigate, we will assist you with many technical questions over the phone as well, saving you time and efforts. As we have data centers on 3 continents - in the USA, the United Kingdom and Australia, we have local telephone lines in these countries as well. If you are in another country, we also have a global number where you are able to contact us.