If you’ve ever got any queries regarding the web hosting service in general or you experience a problem with your websites, you will need to touch base with the respective hosting company’s help desk support team. It may not make any difference how promptly they’ll respond when you've got an enquiry of a general nature, but an issue such as a blundered software app update, for example, may result in your website becoming damaged or unavailable on the web. And the longer you wait for the support team to lend a helping hand, the longer the site will be inoperational. If you offer goods or services online, any downtime will badly affect your site and you can lose current or prospective customers. A lot of web hosting providers, chiefly resellers, answer tickets and e-mails within twenty four hours, but in the online era that’s much too long, since clients will hardly ever return to a site that is not functioning correctly for a long span of time.

One-Hour Response Guarantee in Web Hosting

In case you are using one of our web hosting packages and you have an inquiry or confront a certain complication, you can contact us 24/7 by submitting a technical support ticket or by sending an e-mail and we’ll make certain that you have an answer in no more than 1 hour. In case the issue can be sorted out, we’ll do it before we respond, whereas in case there’s something that you have to do on your end, we’ll supply you with all the necessary details – what settings to check, what workable solutions to try out, etc. Normally, you’ll receive an answer within no more than thirty minutes, which suggests that waiting for hours on end or even for more than 1 day to receive support is something unthinkable. Our 1-hour reply guarantee is valid for any inquiry that you may have – technical, billing or general.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because of the fact that we understand exactly how vital it is to receive prompt assistance, we promise that you’ll never have to wait for more than sixty minutes to get an answer to any ticket that you post from your semi-dedicated server CP. As it is, you’ll seldom need to wait for more than twenty-thirty minutes and this applies to any query regardless of its nature – general, billing or technical. Furthermore, our customer and tech support staff is available 24/7/365, which means that even if you open a ticket during holidays, you’ll always receive a fast response, which will contain the answer to an inquiry, the solution to a problem or the information required to resolve an issue yourself – in case there is something that you need to do on your end. If you use our services, you won't ever need to spend a whole day waiting for a reply like you would with a lot of other hosting companies.