One-Hour Response Guarantee in Web Hosting
In case you are using one of our web hosting packages and you have an inquiry or confront a certain complication, you can contact us 24/7 by submitting a technical support ticket or by sending an e-mail and we’ll make certain that you have an answer in no more than 1 hour. In case the issue can be sorted out, we’ll do it before we respond, whereas in case there’s something that you have to do on your end, we’ll supply you with all the necessary details – what settings to check, what workable solutions to try out, etc. Normally, you’ll receive an answer within no more than thirty minutes, which suggests that waiting for hours on end or even for more than 1 day to receive support is something unthinkable. Our 1-hour reply guarantee is valid for any inquiry that you may have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because of the fact that we understand exactly how vital it is to receive prompt assistance, we promise that you’ll never have to wait for more than sixty minutes to get an answer to any ticket that you post from your semi-dedicated server CP. As it is, you’ll seldom need to wait for more than twenty-thirty minutes and this applies to any query regardless of its nature – general, billing or technical. Furthermore, our customer and tech support staff is available 24/7/365, which means that even if you open a ticket during holidays, you’ll always receive a fast response, which will contain the answer to an inquiry, the solution to a problem or the information required to resolve an issue yourself – in case there is something that you need to do on your end. If you use our services, you won't ever need to spend a whole day waiting for a reply like you would with a lot of other hosting companies.