A live chat is a real-time way of communication between a web hosting company's support team and its clients. It is a very efficient method to receive some info about the web hosting services or have some issue resolved since you are talking with a live agent. The advantages of using a live chat service rather than calling or opening a trouble ticket are the smaller chance of errors when you exchange info such as usernames or domain names, the quicker response time because the communication is live as well as the fact that you do not have to stay on the chat all the time - you are able to do something else while the representative investigates the issue in question. Furthermore, you are able to connect with a live chat room from any computer that's connected to the world wide web, avoiding the telephone costs that you'll need to pay in case you are calling to a different country.

Live Chat Support in Web Hosting

We provide a live chat assistance service for all of the web hosting packages that we offer and we are able to support you with almost everything in real time. In case you do not have an account with us yet, we're able to provide you with more details about the plans to help you to get the most appropriate package. If you are an existing client, we will be able to assist you with any general or billing issue plus with numerous common tech issues, such as an email address installation in a desktop email client. If you can't phone us for some reason or you're in some country where we do not have a local telephone number, the live chat is the best way to get in touch with us. Of course, some problems require more time to analyze and test, so you'll need to open a ticket to our technicians, but nonetheless, we are able to save you time and help you with various issues on the chat.

Live Chat Support in Semi-dedicated Hosting

Using the live chat support service that we offer with our semi-dedicated hosting packages, you are able to get the replies for any questions you have or get numerous troubles taken care of very quickly. The chat service is available every single day, so that you're able to talk to a representative even on holidays and weekends. In the event that you're unsure which plan would be better for your web sites or if our hi-tech cloud hosting platform matches some system requirements, you may come on the live chat before buying anything. In case you are an active customer, you can obtain more info about account settings, billing issues as well as a number of common tech troubles you may encounter, let's say if you are unable to install an e-mail account in a client on your computer. The live chat can save you considerable time no matter where you are or when you contact us.