A ticketing system is the most widespread channel of correspondence that hosting providers offer to their clients. It’s usually part of the billing account and is the quickest way to resolve a problem that requires some time to investigate or that has to be forwarded to a server administrator. In this way, all replies supplied by either side will be kept in one and the same location in case someone else wants to work on the given issue and the info in the ticket will be accessible to all parties. The disadvantage of deploying a ticketing system with most hosting platforms is that it is not part of the web hosting Control Panel, which implies that you will have to log in and out of no less than 2 accounts to complete a given operation or to reach the hosting company’s customer care team. In case you want to manage several domain names and each one is hosted in a different account, you will need to use an even larger number of accounts simultaneously. In addition, it can take substantial time for the hosting provider to answer your ticket requests.

Integrated Ticketing System in Web Hosting

With a web hosting from us, you won’t ever need to log out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire web presence. You can effortlessly access any support ticket whilst browsing your files or customizing different account settings. The ticketing system is being monitored 24-7 by our help desk team representatives and the response time is maximum sixty minutes, but it rarely takes more than 20 minutes to obtain assistance. In stark contrast to other providers, we do not charge more for using the ticketing system, so you can get in touch with us as often as you want and request information with regard to any billing or technical problem. Moreover, you can see a variety of educative articles, which will help you resolve the most commonly met issues on your own.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which comes with all our semi-dedicated hosting packages, was designed with the belief that you should be able to manage everything associated with your account from a single location and the trouble tickets are not an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, in case you’ve got an inquiry or chance upon a difficulty, you can touch base with our customer service team members instantaneously without the need to log in to a totally different admin interface. You can browse your website files or check different account settings while you send a new ticket or read the answer to an older one. If you’ve got a huge number of tickets and you want to find a given one, you can take advantage of the smart search functionality, which is available in the Help section of the Control Panel. We will make sure you obtain an answer in less than an hour regardless of the essence of your question or problem.