The support that you'll receive from your web hosting company is really important, no matter if you have pre-sales questions and you're not a customer yet, or you have a technical problem with a current account. Timely and accurate info regarding a question or a problem can save you lots of time and efforts, not mentioning that this is generally a proof that you are ordering from a real website hosting supplier not from a reseller. If you buy a hosting account from a company that does not own its servers and it cannot access them directly, it's very likely that you'll wait for a couple of days in order to have an answer to your question, therefore your web sites may stay offline for a long time. Alternatively, a supplier that provides different options for communication and has a tech support staff available all the time can assist you right away and help you decrease or completely avoid any kind of downtime and possible losses.

24/7 Customer Support in Web Hosting

The customer and technical support services for all of our web hosting packages are twenty-four-seven, which means that you can forget all about waiting for several days to receive assistance. If you are not our client yet, you can give us a call, chat with a representative or send an email. If you do have an account, you are able to open a support ticket in addition to the other three methods of communication. You can choose the most suitable way to contact us based on where you are or what device you're using. We will assist you for more or less any webhosting-related question that you have or problem that you may experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you can open a support ticket, but even then the maximum response time will never exceed 1 hour.

24/7 Customer Support in Semi-dedicated Hosting

Regardless of the semi-dedicated server that you select, you are able to take advantage of our 24/7 technical support services even on official holidays. All of your web sites will be available all the time and so will we. With numerous contact options, you will be able to choose the most convenient method to get in touch with us and learn more about our solutions in case you do not have an account yet, or get assistance in case you're already one of our customers. You're able to call us, start a chat with a live agent, send an e-mail message or open a support ticket from the Help section of the Hepsia website hosting Control Panel. The last two options feature 1-hour answer time guarantee, though it rarely takes over 20 min to receive assistance regardless of the complexity of the problem. Using our customer and tech support services, we are available for you whenever you need us, not a few days later.

24/7 Customer Support in VPS Web Hosting

Using our VPS web hosting, you'll never have to wait for more than 1 hour in order to get support for any problem that you could encounter with the server or the software which comes pre-installed with it. We warrant this short response time for all of the support tickets that you open through your billing Control Panel or email messages that you send to our tech support team. We also have local phone numbers in several countries worldwide and a live chat service where we can easily assist you with billing, pre-sales and common questions. Customer and technical support is available 24/7/365 via the various means of communication, so no matter what your question or problem is, there will always be somebody to help you out right away. If you need help with third-party software, that you cannot install or which gives you problems, you're able to reap the benefits of the Managed Services upgrade package that we provide for all VPS plans.

24/7 Customer Support in Dedicated Servers Hosting

We know how important it is to receive well-timed support in general, let alone if you manage an entire server, that's why each and every dedicated server that we provide comes with 24/7 support with one-hour answer time guarantee whatever the problem. This service is absolutely free for all of the difficulties with the server or the software that was installed by our admins during the setup, which means that you're able to contact us as many times as you need, even during holidays. You can either open a trouble ticket from the billing section or you can send an e-mail message, and the actual answer time for both rarely surpasses 30 mins since we have administrators available twenty-four hours a day. If you need general info about our servers or you have some billing question/issue, you may also call one of the local phone numbers that we have on three continents or you may use our live chat service and consult with a representative online. For third-party software support, we offer a Managed Services upgrade, that you can include to your server package from the billing Control Panel.